Who are we?

We are a passionate Digital Marketing Agency from Puerto Vallarta with more than 15 years of experience specializing in developing the best digital strategies.

We offer services with a focus on results and return on investment aimed at the hotel, restaurant, tourism, and SME companies.

Carbono Marketing Especialistas en Marketing Digital 360

El equipo carbono, Carbono Marketing Especialistas en Marketing Digital 360, Puerto Vallarta, Jalisco, México

Restaurant sector under threat.

THE PROBLEM: THE DELIVERY & PICK UP SERVICE IS DOMINATED BY THE PLATFORMS...

The delivery & pickup service of the restaurant sector in Puerto Vallarta is dominated by platforms such as Uber, Didi, and Rappi; which have too high a commission margin for the sale and distribution of products through their apps.

Up to 35% commission, severely impacts local restaurants, having to resort to strategies to compensate such as raising their prices.

As if that were not enough, it causes customers to develop loyalty towards the intermediary platform and not towards the restaurant brand, which is the one that really makes the product.

View Proyects

Third-party apps

Uber, Didi, Rappi, etc.

They monopolize.

Up to 35%

Commission margin

Affects the restaurant sector and clients of Puerto Vallarta.

Direct selling is possible

The pandemic showed us that the Delivery & Pick Up service has become a necessity to maintain the competitiveness of the restaurant sector.

Your own app

Take control and offer your own home delivery and pickup service.

Cost reduction

A maximum cost of 20% commission

Promote your brand

All marketing and promotion will be invested exclusively for the benefit of your brand

Custom attention

Enhance customer service with a trained team of Contact Center agents that will attend all possible communication channels.

Loyalty program

Your app includes a rewards platform to increase the loyalty of your customers.

What is included?

Start Now

FOOD ORDERING SYSTEM.

App for iOS, Android, web devices, and Facebook.

DELIVERY + PICK UP + RESERVATION

DIGITAL MARKETING

Social media, e-mail, SMS, push messages, and ads

CONTACT CENTER

Telephone, Facebook, contact forms, WhatsApp, and Instagram

LOYALTY PROGRAM

Reward system

Compare solutions.

UP TO 20% IMMEDIATE INCREASE IN PROFIT

A TEAM OF EXPERTS WORKING FOR YOUR BUSINESS

The pandemic showed us that the Delivery & Pick Up service has become a necessity to maintain the competitiveness of the restaurant sector.

FOOD ORDERING SOLUTION

< 20%

Your own brand

Branding

Contact Center

Website

Social media

Advertising

SEO

Loyalty system

Others

> 35%

Third-party brand

Branding

Contact Center

Website

Social Networks

Advertising

SEO

Loyalty system

How does it work?

In 5 steps, we can put together the process for the deployment of the Carbono Food Ordering Solution in your business.

01.- Implementation and Completion 02.- Marketing & Contact center 03.- Reservations and orders 04.- Processing of orders 05.- Reports & Analysis

Brand Manual

(Style Guide)

Photos

of the dishes

Packaging

For the dishes

Customer database

Como funciona informe lanzamiento food ordering, Carbono Marketing Especialistas en Marketing Digital 360, Puerto Vallarta, Jalisco, México

01.- Implementation and Completion

For the implementation of this solution, a series of requirements must be filled in order to get a personalized brand, services, and products.

20 business days after having met the requirements, the solution would be ready for launch, during which an expectation campaign would be carried out on social media and your customer database.

*Prior to implementation, a contract will be signed that includes a data protection clause provided by the restaurant.

Social Media

Intervention

SEO

Organic positioning strategy of your website in search engines.

Website

Personalized development of a complete website including an online ordering system.

Advertising program

Google Ads & Facebook Ads redirect to your social media and website

SMS & Push messages

Design and sending of push message campaigns (APP) and SMS to your clients.

E-mail

Weekly designing and sending of email blasts to promote the service.

Contact Center

Implementation of a CRM system with IP telephony and integrated messaging (Whatsapp, Facebook, Instagram, WEB Chat, etc.) attended by trained agents to provide the best personalized attention to your customers, with high sales orientation.

Como funciona marketing contac center food ordering, Carbono Marketing Especialistas en Marketing Digital 360, Puerto Vallarta, Jalisco, México

02.- Marketing & Contact Center

TOTAL DEPLOYMENT OF ALL OUR POWER AND EXPERIENCE

Total deployment of all the power and experience with the best Digital Marketing resources (software, hardware, and human) from Carbono Marketing, executing a comprehensive strategy that achieves not only placing reservations and delivery & pick up orders, but also promoting the commercial positioning of your business with your own digital platform and strategy.

Type of reservation or Order

The customer can make them through the application, the website, Facebook, or the Contact Center

Type of payment

The customer can choose to pay with a credit or debit card online, or request to pay with Cash on delivery.

Notification to the Restaurant

A notification will arrive via different devices.

Como funciona reservaciones pedidos food ordering, Carbono Marketing Especialistas en Marketing Digital 360, Puerto Vallarta, Jalisco, México

03.- Reservations and orders

NO MATTER THE CHANNEL OR PREFERRED METHOD OF CONTACT OF YOUR CUSTOMERS

They will be able to find your products and services under your brand to make reservations in the way they prefer, either online or through the Contact Center, pre-paying with a credit card or with the cash upon the delivery option.

Delivery Time

A time limit for preparation and delivery to the customer must be defined, considering the kitchen workload and distance/time of delivery.

Preparation

You must immediately proceed to prepare the drinks and/or food according to the previously established times, including their delivery.

Collection

Either the customer or the delivery person* will pick up the order to complete its delivery.

Como funciona proceso pedido food ordering, Carbono Marketing Especialistas en Marketing Digital 360, Puerto Vallarta, Jalisco, México

04.- Processing of orders

YOU DEFINE YOUR WORKING SPEED

You can define a time predetermined for processing and delivery for all orders, or it can be configured so that a different time is defined for each of the orders when they are received.

*The shipping payment process with delivery people works as follows:

Cash on delivery payment: the dealer has a petty cash box, from which he can pay the total order in cash without the shipping cost, which he will recover by charging the total amount to the customer (including said shipping cost).
Pre-payment with credit or debit card: the delivery man will pick up the order, which will be paid in cash exclusively for the cost of the shipment.

Analytical Dashboard

Access all the detailed analytics in real time of your orders.

Proactive Consulting

Constant analysis service by the same team that executes the digital promotion strategy.

Como funciona informes analisis food ordering, Carbono Marketing Especialistas en Marketing Digital 360, Puerto Vallarta, Jalisco, México

05.- Reports & Analysis

FULL ACCESS 24/ 7

To reporting platforms where you can find detailed information such as traffic, sales, orders, and customers in real-time. In addition, our service includes a proactive and continuous consultancy with promotion proposals based on the analysis of information and different strategic variables to achieve an incremental trend in its utility.

Why work with the Carbono Food Ordering Solution?

Execution of campaigns

No mandatory contracts

How much will it be?

"A TEAM OF EXPERTS WORKING FOR YOUR BUSINESS"

More than a platform, this solution offers you the support of the great experience and creativity of a complete Digital Marketing & Contact Center team familiar with the needs and trends of the local and tourist market from Puerto Vallarta.

They will constantly propose and execute digital campaigns seeking to increase income for your business, taking care at the same time to increase your utility.

H, Carbono Marketing Especialistas en Marketing Digital 360, Puerto Vallarta, Jalisco, México

Strategies with high quality and creativity

“SHORT RECKONINGS MAKE LONG FRIENDS”

The contract has a clause that allows you to cancel this service at any time you decide with a simple 30-day notice.

The only condition is that if you request the service again after canceling, you must pay the implementation cost again without a discount.

Canceling after the 7th month, you can keep the website and templates for your own use.

"SINGLE IMPLEMENTATION PAYMENT"

Recovery cost of the initial investment for the development and/or implementation of the website, email templates, platform implementation, training of contact center agents, configuration and integration of communication channels of the CRM system is included.

20% of the sales processed by the solution will be charged with a minimum monthly requirement of $5,000 (five thousand pesos M.N. 00/100) per branch, whichever number is greater. The minimum amount per branch is to support website maintenance service, applications, CRM, human resources as well as advertising investment directed directly and specifically to the brand of your business.

* All the prices mentioned here apply VAT (16%) that must be added to the amounts expressed. The corresponding tax invoice is issued. Price Validity: Until January 2022

Success stories

Brands that were strengthened with our work and our Carbono Solution

Moments caso de exito food ordering solution, Carbono Marketing Especialistas en Marketing Digital 360, Puerto Vallarta, Jalisco, México

Grupo Moments

Complete Solution + Printed Design + Copywriting

More Information Start Now

Fredy tucan caso de exito food ordering solution, Carbono Marketing Especialistas en Marketing Digital 360, Puerto Vallarta, Jalisco, México

Fredy's Tucan

Complete solution + Packaging + Photographic survey + Print design + Copywriting

Its operation is verified.

This solution is already implemented and fully operational in the Puerto Vallarta market.

Non-Compete Agreement.

We respect our business relationships, so we only offer this solution to restaurants that are not in direct competition with each other to look after your interests as our customer.

More Information Start Now

Food Ordering SOLUTION

Who are we?

Restaurant sector under threat.

THE PROBLEM: THE DELIVERY & PICK UP SERVICE IS DOMINATED BY THE PLATFORMS...

Third-party apps

Up to 35%

Direct selling is possible

Your own app

Cost reduction

Promote your brand

Custom attention

Loyalty program

What is included?

FOOD ORDERING SYSTEM.

DELIVERY + PICK UP + RESERVATION

DIGITAL MARKETING

CONTACT CENTER

LOYALTY PROGRAM​

Compare solutions.

FOOD ORDERING SOLUTION

Others

How does it work?​

Brand Manual

Menu

Photos

Packaging

Customer database

01.- Implementation and Completion

Social Media​

SEO

Website

Advertising program

SMS & Push messages

E-mail​

Contact Center​

02.- Marketing & Contact Center

Type of reservation or Order

Type of payment

Notification to the Restaurant

03.- Reservations and orders

Delivery Time

Preparation

Collection​

04.- Processing of orders

Analytical Dashboard

Proactive Consulting

05.- Reports & Analysis

Why work with the Carbono Food Ordering Solution?

"A TEAM OF EXPERTS WORKING FOR YOUR BUSINESS"

“SHORT RECKONINGS MAKE LONG FRIENDS”

"SINGLE IMPLEMENTATION PAYMENT"

Success stories

Grupo Moments

Fredy's Tucan

¡Ya casi consigues la solución para tunegocio, llena el formulario!

LOYALTY PROGRAM

How does it work?

Social Media

E-mail

Contact Center

Collection

¡Ya casi consigues la solución para tu
negocio, llena el formulario!